Customer Service

If you are a first time shopper with us, take your time, enjoy the visit and know that you can change your mind as often as you like. If buying on the internet just isn’t your thing you can call our 214-221-1442 or if you are out of the Dallas, Texas area call 866-394-5056 toll free. Our offices are open Monday through Friday from 8:30 A.M. ~ 5:00 P.M. C.S.T. You can talk to a “live person” who can assist you with product availability and other helpful insights. If you are calling after hours please leave a message, or send an email to us at customerservice@k-12mascots.com

We try to make shopping on line Easy…
Give it a try; you might just like the experience!

You can change your mind at any point, look at as many mascots as you like and know that it is appropriate. You can find your Mascot on the menu to the left on the page, or find a “List of Colors” at the Product Index on the bottom of the page.

Looking through a web site is just like shopping at a retail store except there are no lines, no drive, a lot more privacy and often no sales tax. Instead of walking through departments you can browse by category.

Categories, or your mascot, are shown on the menu to the left side of the page. When you see a mascot you are interested in, give it a click and an assortment of that mascot will appear.

You can also type in any color, or a name of a mascot into the SEARCH area and it will be found for you. Think of SEARCH as a sales person who really knows the entire store by heart.

A product page contains all the information you need to order an item. When you click on the image, you see a larger image. When you click on the “Buy” button it puts that item into your shopping cart. You can then continue shopping or you can check out.

You can add or remove items in your cart by clicking on the "change" or "remove item" buttons. At anytime, you can continue shopping or move to shipping and billing at "continue checkout.” You can also change your mind and remove items from your cart, change the quantity of a particular item, add items, or cancel your entire order.

You can view what is in your cart from anywhere on the site by clicking "View Cart/Checkout" at the top of each page.

When you're done shopping, click "go to checkout" and just enter your shipping and billing information, then your contact information, and that's all there is to it.

If you have any questions or require any support while shopping online, please give us a call at 214-221-1442 or if you are out of the Dallas, Texas, area call 866-394-5056 toll free. If it is after hours please leavce a message or send us an email to customerservice@k-12mascots.com

We provide you with a secure online experience in a high priority K-12 Mascots site. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. Your transactions are supported by industry-standard data encryption.

Your personal information is confidential! We do not rent, sell or exchange email addresses. K-12Mascots.com is very aware of how important your personal privacy is and takes many steps to protect you. The information needed to process orders and how your computer interfaces with our secure on line ordering is outlined below. Should you not want us to be able to communicate with you in the future, instructions on how to remove or “unsubscribe” from our files is also included.

When you place an order with K-12Mascots.com we collect your name, address, telephone number, credit card information and your email address. You may use Paypal as our merchant's accounmt. They accept any card without you being a member. We use this information to fulfill your order and to communicate with you about your order.

Placing an order will automatically set up your account with k-12Mascots.com.

You will be given a choice between subscribing and not subscribing to future communications.

Secure Online Ordering

After ordering online from K-12 Mascots.com, we will send you a confirming email to insure the accuracy of your order.

At K-12 Mascots.com, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only K-12 Mascots.com is able to decode your information.

You can see that your connection is secure by looking at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is secure.

We have no intention of collecting any personal information (that is, name, address, telephone number, or email address) from individuals under eighteen years of age. Where appropriate, we will specifically instruct children not to submit such information on our website. If a child has provided us with personally-identifiable information, a parent or guardian of that child should contact us at the email address listed at the bottom of this Statement to request that this information be deleted from our records. We will use reasonable efforts to delete the child's information from our existing files.

Often information that is not personally-identifiable is also collected. If you arrived at K-12Mascots.com from another domain or web site forwarding, in response to a banner ad or advertisement the source of the referral is noted. The Internet Browser you are using and operating system are known to the majority of web sites you visit including K-12Mascots.com.

When you subscribe to our email updates, we only collect your name, email address, and mascot so that we can send you information about new products and services. We also may email you regarding new and informative links, associations and articles of interest. Our emails are infrequent and you can unsubscribe at any time by sending your unsubscribe request to unsubscribe@k-12mascots.com along with your customer name, customer number and email address.

When you visit our site, our web server automatically recognizes only your domain name, but not your email address. We collect the domain name and monitor general site use and traffic patterns to improve our web site and the products and services we offer. The information we collect is used for internal review and is then shredded and discarded. We may use collected data to customize the content and/or layout of our pages for each individual visitor.

Privacy Policies Changes

If elements of our privacy policy change, we will post the policy changes to our web site. If you are concerned about how your information is used, you should check back at our web site periodically.

You are probably well aware of cookies and that they are integral to virtually every web site you visit so please do not be alarmed. When you visit our website, we may store some information on your computer. This information is generally known as a "cookie" and is mutually beneficial. For example, cookies allow those who host websites to tailor a website to better match your interests and preferences. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen, to delete and learn more about these functions.

K-12 Mascots.com. accepts MasterCard and Visa credit cards. Paypal is our merchants account and you may use your credit card without being a member of Paypal. Debit cards issued by MasterCard or Visa are also accepted. We cannot accept checks, money orders, or CODs online, but if you are a Public School, we do accept purchase orders, and you have thirty days after shipmet to send us a check. If you are an individual person and wish to pay by check or money order you must mail us your check or money order. Check guarantee service requires the following on your check. Please include your driver's license, or Identification number, expiration date and phone number written on the check. There is a charge of $25.00 per returned check.

K-12mascots.com uses PayPal as our Credit Card Merchant and all authorization on your credit card will be processed by them. You may use PayPal without being a member. If there is a problem securing this authorization, you will be notified and asked to make corrections. Once PayPal receives verification of sufficient funds, your order will be processed.

Amount of Credit Card Charges

When you place your order online you will be presented with the price of the merchandise as well as any shipping, or sales tax charges that are applicable. You will be charged sales tax if your order is being delivered in Texas. Immediately upon the completion of your online order you will be emailed a confirmation.

In order to receive a receipt it is very important that your email address is typed correctly.

Your order acknowledgement will include an itemized list of all charges.

Sometimes Email Confirmations of Orders entered can be delayed:

Sometimes the servers or the internet experiences difficulties. Should you not receive you’re on line order confirmation within twenty-four hours, please contact us at (866) 394-5056 or email us at customerservice@k-12mascots.com We will strive to get back to you as quickly as possible.

K-12mascots.com is about you and you can feel confident that we have gone to great lengths to insure your satisfaction with every product we offer.

We know it’s hard to Trust a company where you cannot see and touch the products until you receive them. We have done everything possible to earn your vote of confidence.

So buy with confidence and thank you for giving us an opportunity to be of service.

You have a full 30 days to return on any product. Prior to a return you will need to be issued a Return Authorization Number.

You can call our Customer Service 8:30 – 5:00 Monday through Friday C.S.T. You can also email us at customerservice@k-12mascots.com If you would like to call on a weekend rest assured we will get back to you A.S.A.P. on Monday.

Quality and Value is what creates repeat customers. We often provide items to families, neighbors, and friends. We know you expect a quality product and will not be disappointed. We want you to get the product you expect and we back that expectation with a 30 day hassle free refund policy.

“Thank You Very Much” we love testimonials and pass them on to everyone in the company. Our favorites are those from customers who put the product to the test and were truly impressed. If you have a personal experience you would like to share, “especially where a product exceeded your expectations “we would love to hear from you.” You can email us at customerservice@k-12mascots.com or you can post your comments on line at our testimonial page,

Communication and a dedication to customer service are at the core of k-12mascots.com Mission Statement.

Orders ship within 24 hours (unless stated within the item description) upon shipment you will receive a tracking number and instructions how to easily go online and see the progress your shipment has made

We strive to be accommodating so let us know how we can help. For online orders please use the comments sections during checkout. Monday through Friday we will often contact you on the same day. For weekend orders we return all inquiries on the first business day.

If you have special handling requirements or a drop dead must have date please be sure and tell us in the comments section. Feel free to call or email our customer service department prior to placing your order.

If you choose to have your package shipped priority please follow up on the tracking number supplied by the shipping company to insure it is scheduled to arrive in time.

If the world were perfect there would be 100% correlation between our computers and what is on the shelf ready to ship. Unfortunately despite our daily updates discrepancies can happen. Should we encounter a challenge we will contact you via email and often by phone to help insure your satisfaction.

If the item you are ordering is a gift and there is a chance the recipient might pick up the phone and spoil the surprise please tell us.

FYI: In order to process an order the phone number input needs to match the phone number on file with your credit card company. Please put the alternative phone number into the comments section.